The front desk experience patients love.
Two-way texting, call pop, online booking, digital forms, and payments — everything to make every patient interaction effortless.
Sound familiar?
Missed calls = missed patients
You're with a patient, the phone rings, nobody answers. That caller books somewhere else. Every missed call is potential lost revenue.
Paper forms at check-in
Patients arrive and spend 10 minutes filling out paper forms. You spend another 10 minutes entering the data. There's a better way.
Patients expect to text
Patients want to confirm appointments, ask questions, and pay bills via text. But your practice number can't text back.
Text patients. From your desk.
Ayla gives your practice a dedicated texting number — patients text in, you text back, all from your computer or phone. Call pop shows patient details the moment they call. Missed call auto-text means no call goes unanswered.
- Two-way patient texting
- Call pop — patient info on every call
- Missed call auto-text
- Appointment confirmations via text
- Quick reply templates
- Unified inbox — all conversations
Online Booking
Patients book 24/7 — directly into your schedule
Your schedule fills while you focus on patients.
Ayla's online booking lets patients schedule themselves 24/7 — directly into your schedule. New patients complete intake forms at booking. You walk in to a full schedule and complete patient records.
- 24/7 online booking
- Real-time availability shown
- New patient forms at booking
- Instant schedule entry
- Automatic confirmation sent
- Reduces phone volume significantly
No more waiting room clipboards. Ever.
Patients receive forms via text link before their appointment. They complete everything on their phone. Responses auto-populate their chart. When they walk in, check-in takes under 2 minutes.
- Forms sent via text link
- Complete on any device
- Auto-populate patient chart
- E-signature built in
- Medical alerts created automatically
- Reduces check-in to 2 minutes
Digital Patient Forms
Patients complete forms before arriving — no waiting room clipboards
Get paid. Every time.
Collect payments at checkout via card terminal, send text-to-pay links for outstanding balances, set up payment plans, and offer Cherry or Sunbit financing — all from one screen, all posting directly to the patient ledger.
- Stripe Terminal — tap to pay
- Text-to-pay for outstanding balances
- Payment plans in-house
- Cherry and Sunbit financing
- Card on file
- Auto balance reminders
Patient Payments
Collect payments every way patients want to pay
Know when a patient walks in on their birthday.
Ayla notifies front desk when a patient has a birthday today — or within a day of it. A small moment that makes patients feel remembered and builds lasting loyalty.
- Birthday alert on patient card
- ±1 day birthday window
- Shows on morning huddle
- Small moments build loyal patients
- Unique to Ayla
Having the patient's name, next appointment, and balance show up the second they call — I don't know how we managed without it.
— Front Desk Coordinator
Ready to see Ayla in action?
Book a personalized demo and see how Ayla can transform your practice.