Configurability
We built the platform. You decide how it runs.
Every practice is different. Ayla gives you 30+ self-service settings to make the software match your workflow — not the other way around.
30+
Settings
6
Staff Roles
5
AI Agents to Configure
∞
Fee Schedules
Scheduling & Appointments
Appointment types (name them anything)
Custom appointment statuses
Default durations per type
Confirmation workflows (SMS, email, timing)
Per-location operatory setup and hours
Per-location provider schedules
Fee Schedules & Billing
Unlimited fee schedules
Downgrade rules per insurance plan
Write-off rules and adjustment types
Payment types and payment plan disclosures
Statement templates with branding
Production/collection date basis
Forms & Consent
Custom intake forms from scratch or templates
E-signature consent documents
Auto-population from patient chart
Patient-facing tooltip explanations
Staff Permissions & Roles
6 built-in roles: Owner, Dentist, Hygienist, Front Desk, Billing, Assistant
Per-role permission controls
Practice-level overrides for specific users
Multi-location staff assignments
Patient Communication
Text/email templates with merge fields
Recall rules and campaign triggers
Review request thresholds
Campaign workflows for recall and reactivation
Clinical
Charting shortcuts for common procedures
CDT macro groups
30+ feature flags (Ortho, Perio, Sedation, Lab Cases)
AI & Automation
Configure your AI agents.
Every AI agent in Ayla is configurable. Set the rules, thresholds, and behaviors that match how your practice operates.
Voice agent
business hours, transfer rules, voicemail behavior
Intake agent
which forms auto-send to which appointment types
Eligibility agent
how far in advance to verify, retry windows
Charting agent
which CDT macros it can auto-chart
EOB scanner
auto-post threshold, review queue rules
Multi-Location
Per-location operatories, hours, providers
Per-location fee schedules
Centralized or per-location reporting
Location-specific branding on communications
FAQ
Common questions.
Ready to see Ayla in action?
Book a personalized demo and see how Ayla can transform your practice.