Ayla vs Yapi.
A complete practice management system with digital forms built in — vs a forms and patient engagement add-on on top of the PMS you already pay for.
Yapi handles forms well — but it is an add-on cost on top of a PMS you still have to pay for.
Yapi is a solid digital forms and patient communication tool that integrates with Dentrix, Eaglesoft, and Open Dental. But it is not a PMS — it layers on top of your existing system, listed from $199/mo (per Capterra). Ayla includes digital forms, patient communication, and the PMS itself at Core $499 / Complete $799, flat per location, with no add-on required.
Feature comparison
| Feature | Yapi | Ayla |
|---|---|---|
| Type | Forms + patient engagement add-on | Full PMS + forms |
| Requires Separate PMS | Yes — additional cost | No — all in one |
| Clinical Charting | Via PMS integration only | |
| Scheduling | Yes (online scheduling) | |
| Insurance Claims | Verification only (200+ payers) | |
| Digital Forms | Good forms | |
| Auto-Population to Chart | Included | Included |
| Two-Way Texting | ||
| Dashboard | Patient-tracking dashboard | Full KPI dashboard |
| PMS Compatibility | Dentrix/Dentrix Ascend, Eaglesoft, Open Dental | Native |
| Pricing | From $199/mo (per Capterra) + PMS cost | Core $499 / Complete $799, flat per location |
Key differences
Add-on vs built in
Yapi is a forms and communication layer that requires an existing PMS. You pay for Yapi on top of Dentrix, Eaglesoft, or Open Dental every month. Ayla's digital forms, e-signature, and chart auto-population are built in at no extra charge.
Patient tooltip explanations
Ayla has built-in patient tooltip explanations — hover over any form question and patients see a plain English explanation of why it is being asked. It's designed to mean fewer incomplete submissions, more accurate health histories, and patients who arrive better prepared.
Pricing adds up
Yapi is listed from $199/mo flat (per Capterra and Software Advice) — on top of a PMS subscription that runs an estimated $600-800/mo. Ayla's digital forms and patient communication are included in Core $499 / Complete $799, flat per location, with unlimited providers and users.
Yapi starting price as listed on Capterra, 2026; PMS pricing estimated
What Yapi users report.
Paraphrased from verified reviews on Capterra, G2, GetApp, and Software Advice.
One Capterra reviewer (January 2023) describes setting up Yapi as "very tedious" and the training as "mediocre at best," with many calls to customer service in the beginning.
One Capterra reviewer (December 2025) reports glitches, some downtime, and subpar customer support, and says they switched platforms after repeated unsuccessful attempts to fix the issues.
One Software Advice reviewer (March 2022) says Yapi is "on the expensive side of things and every month" — a cost that sits on top of an existing PMS subscription.
Pricing comparison
Yapi + PMS
Yapi: from $199/month (per Capterra)
+ PMS: $600-800/mo (estimated)
Estimated all-in: $799-$999+/mo
Ayla
Core $499 / Complete $799, flat per location
Forms included
Communication included
Unlimited providers and users
Month-to-month, no contract
Core $499 / Complete $799 per month
Ayla Core saves an estimated $300-$500/month vs Yapi + PMS; Complete adds the AI suite for the same or less
Choose Yapi if...
- You are locked into Dentrix or Eaglesoft and cannot switch
- You specifically want Yapi's forms while keeping your current PMS
- Switching PMS is not feasible right now
Choose Ayla if...
- You want forms built into your PMS with no add-on
- You want to eliminate a separate Yapi subscription
- You want patient tooltip explanations on every form
- You want one flat price per location that includes your PMS
Last updated: October 2026
Competitor information on this page is based on publicly available user reviews from Capterra, G2, GetApp, and Software Advice, and from each company's public pricing and feature pages. All user sentiments are paraphrased from verified reviews — no direct quotes are used. Pricing estimates are based on publicly available information and industry research and may not reflect current vendor pricing. Features and pricing change frequently — verify directly with each vendor before making a purchasing decision. Ayla is not affiliated with any competitor mentioned on this page.
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